Frequently Asked Questions
How do I book a room? Select your check in date and nights. If you have a Promotional code, fill the gap. Click on “Check Rates and Book” and choose the room type and rate. Fill the form with your contact details and way of payment. Credit Card is only needed as guarantee. Your credit card details are encrypted through secure server (VeriSign). You will instantly receive an email with the reservation confirmation. Pay upon Check-out as you wish (except in reservations with pre-payment conditions) How can I modify my reservation? Please, send us an email with your request. You can also cancel your reservation and rebook a new one. Ensure that your new reservation is available before cancelling the previous one. How can I cancel my reservation? Is there any fee? There is no fee cancellation if you cancel within the period permitted. Cancellation Policies are clearly explained in your reservation confirmation. Can I book my hotel through the phone? We will be delighted to assist you over the phone, but you can also book online or through email. All our promotions and Special deals are available also in our website. Is Buffet Breakfast included in my reservation? What is the cost of Breakfast? Buffet breakfast is not included, except if you have booked a Bed and breakfast rate. The hotel offers a great Buffet breakfast every morning, the cost is 12.90 EUR tax included per person. It is not necessary to book it in advance.Anyway, remember that by booking the Bed and Breakfast rate through our website, you get a discount over the regular rate. Can I choose the size of my bed? Yes You can, but remember that all these requests will be honor upon hotel availability. Please, fill the “comments and requests” section while you are making a reservation to request for a king, queen size bed or twin beds. We will do our best to meet your needs. Can we store our luggage after Checking out? Every hotel has a luggage room where you can store your luggage until your departure. It is a free of charge service. Is it Wi-Fi available in the hotel? What is the cost? Every actahotel has internet wi-fi available and it is totally free of charge.
